In these Terms and Conditions, the following expressions shall have the meanings defined below unless the context otherwise requires:

• ‘You’ or ‘your’ refers to anyone who may access www.bake123online.com.my to view any information and materials or to make a sale and purchase of any Products through the Website and any link sites thereto.
• ‘We’, ‘our’, or ‘us’ refers to www.bake123online.com.my and may include any authorized personnel, link sites, or legal entities authorized by us to liaise with you.
• ‘Products’ or ‘Product’ refers to any and all products available for sale by www.bake123online.com.my or any link sites thereto.
• ‘Working day’ or ‘office hours’ means Monday to Friday from 9AM to 5PM (GMT+8), excluding public holidays in Malaysia.

Headers are for reference only and do not affect the interpretation or form part of the Terms and Conditions herein.

1. Registration and Account

To place orders online with www.bake123online.com.my, you will first need to register for a free account. To register, you must be a Malaysian citizen or resident and at least 18 years of age. Users under 18 years of age (“underage users”) must seek parental and/or guardian approval and consent to access and register on www.bake123online.com.my. Proof of such approval may be requested by www.bake123online.com.my at any time. It is the responsibility of parents and/or guardians to monitor the usage of underage users and to cover all obligations, expenses, payments, indemnities, losses, and damages arising from the underage users’ access and responses on www.bake123online.com.my and any link sites thereto.

You shall ensure that all information provided during registration or at any other time is accurate and complete. To update or change the information, you may log in to your account via www.bake123online.com.my/signup/ and amend the details. All personal information provided by you is stored securely by www.bake123online.com.my and protected in the same manner as our own information.

We reserve the right to refuse registration, the sale and purchase of Products, and to terminate or deny access to registered accounts at our absolute discretion for any reason deemed fit, without prior notice.

2. Accuracy of Information

www.bake123online.com.my will not modify, change, or update information provided by you unless required to do so by law or due to special circumstances.

You agree to be fully responsible for all access to www.bake123online.com.my using your registered account and to safeguard your account details to prevent unauthorized use. www.bake123online.com.my shall not be liable for any damages or losses, including those arising from unauthorized access to your account.

3. Product Information and Pricing

While we strive to ensure that Product illustrations and information provided on www.bake123online.com.my, including Product pricing, are as accurate as possible, prices advertised may be estimates reflecting normal market pricing. Photos and images are representations and may vary. We do not warrant the accuracy or completeness of the pricing, materials, and information provided.

We reserve the right to change information, including amendments to the Terms and Conditions, without prior notice.

4. Responsibility to Review

It is your responsibility to review and understand all applicable terms and conditions for your access to www.bake123online.com.my and any link sites at all times.

5. Modifications to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes.

6. Contact Information

If you have any questions about these Terms and Conditions, please contact us.

At Bake123 Online ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you access our website, www.bake123online.com.my (the "Site").

1. Information We Collect

• Personal Information: When you create an account, place an order, or interact with our Site, we may collect personal information from you, including but not limited to:
  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information
  • IP address
  • Any other information you voluntarily provide to us
• Non-Personal Information: We may also collect non-personal information, such as browser type, device information, and usage data, to help us improve the Site and your experience.

2. How We Use Your Information

• Providing Services: We use your personal information to:
  • Process and fulfill your orders
  • Provide customer support
  • Communicate with you regarding your account, orders, or inquiries
  • Send you promotional materials, newsletters, or other information that may be of interest to you (with your consent)
• Improving the Site: We use non-personal information to:
  • Analyze usage patterns and improve the Site's functionality and user experience
  • Customize and personalize your experience on the Site
  • Monitor and protect the security of the Site

3. Sharing Your Information

• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and website hosting. These third parties are required to maintain the confidentiality and security of your information.
• Legal Requirements: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights or property, or protect the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner as part of the transaction.

4. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

• Access and Correction: You have the right to access and update your personal information by logging into your account on the Site. If you believe that any information we hold about you is inaccurate or incomplete, please contact us to request correction.
• Opt-Out: You may opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions in the email or by contacting us directly.
• Data Deletion: You may request the deletion of your personal information by contacting us. We will comply with your request unless we are required to retain certain information for legal or legitimate business purposes.

6. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site, analyze site traffic, and personalize content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of the Site.

7. Children's Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

8. Passwords and Account Security

You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account. Bake123 Online will not be liable for any misuse of passwords or account hacks, unless this happens due to our own negligence.

• We recommend that you:
  • Use a strong, unique password for your account
  • Change your password regularly
  • Log out of your account when using a shared device
  • Immediately notify us of any unauthorized access to your account

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [Your Contact Email].

For all online orders, full payment for the Products you have ordered is required. Despite the processing of your order, it may proceed without payment initially. However, all Products delivered without payment are subject to the unpaid amount becoming due and payable to www.bake123online.com.my immediately upon demand as an outstanding debt. A digital receipt will be created and emailed only after full and final payment has been verified.

We reserve the right to consolidate or split any orders for delivery, charges, and billing as we deem appropriate unless prior written instructions have been received from you. This means that multiple orders may be grouped into a single delivery or split into several deliveries, depending on our assessment.

Product Information and Pricing

While we make every effort to ensure that the packaging and sizes of Products correspond with the descriptions, information, and images provided on www.bake123online.com.my, there may be variations. We reserve the right to provide the best available size of the Product corresponding to the price quoted. This means that the size or packaging may differ from what is described, but the price will reflect the closest available option.

www.bake123online.com.my will take reasonable care to ensure the accuracy of prices, quantities, and sizes of the Products shown. However, we reserve the right to rectify and amend any inaccuracies in pricing and other Product details without prior notice. This includes updating prices or correcting errors in the Product descriptions.

We may (but are not obligated to) inform you of any changes, adjustments, or amendments to the pricing or description of any Products. Please review the latest information available on our website to ensure you are aware of any updates.

Order Fulfillment

www.bake123online.com.my will make every reasonable effort to fulfill each order. However, we reserve the right to decline fulfillment of any orders for valid reasons, which may include but are not limited to:

• Insufficient Stock: If we do not have enough stock to deliver all the Products you have ordered. All Products are supplied while stocks last.
• Product Availability: If any of the Products you have ordered are no longer available.
• Delivery Issues: If we are unable to deliver to the address you provided.
• Pricing Errors: If one or more Products are listed at an incorrect price due to typographical or clerical errors or any error in pricing information.
• Unforeseen Circumstances: Any incidents or unforeseen circumstances that may render orders null and void or voidable at our discretion.
• Force Majeure: Events that delay or prohibit the fulfillment of the order beyond our control.

If we cancel your order, we will notify you via email and refund the total amount paid for your order(s). www.bake123online.com.my will not be obliged to offer compensation for any disappointment or inconvenience suffered. We shall not be liable for any loss or damage whatsoever (including indirect or consequential loss) arising from the cancellation of your order. All compensation and reimbursement for any damages or losses will be limited to the total amount paid for the relevant Product in your order.

We reserve the right to refuse and reject any order cancellations made by you. However, exceptions may be made if you contact our online Customer Service team.

• Delivery Service Providers
  Products ordered from our website will be delivered by either a verified third-party delivery service provider or our own MyCompany fleet, based on availability and logistical considerations. Deliveries will be made to the address specified during the 'Checkout' process or, if no address is provided, to the address associated with your registered account. Please ensure that the delivery address is accurate and complete to avoid any delays.
• Delivery Areas
  We offer delivery to most addresses within Peninsular Malaysia. However, we reserve the right to limit or exclude delivery to certain locations based on logistical constraints or restrictions imposed by our delivery partners. If your delivery address falls within a restricted area, we will inform you and attempt to make alternative arrangements if possible.
• Delivery Timeliness
  We are committed to delivering your Products as promptly as possible. The estimated delivery time is approximately 2 to 3 working days from the date your order is verified and processed. While we strive to meet these timelines, we are not liable for any damages or losses resulting from delays or cancellations. In the event of a canceled delivery, a full refund will be issued in accordance with our Refund and Return Policy.
• Transfer of Title and Risk
  Ownership of the Products will transfer to you once full payment has been received. The risk of loss or damage to the Products passes to you upon delivery to the specified address. It is important to inspect your Products upon receipt to ensure they are in good condition.
• Delivery Hours and Scheduling
  Deliveries are generally made during standard office hours. However, some deliveries may be scheduled for weekends based on the availability of our delivery partners. Our delivery providers may contact you directly to arrange a convenient delivery time. Please ensure that someone is available to receive the Products during the scheduled delivery time.
• Acknowledgment of Receipt
  All deliveries must be acknowledged and signed for by you or an authorized representative. The acknowledgment will be documented on our copy of the Consignment Note. If you designate another person to accept the delivery on your behalf, it is your responsibility to ensure that they are present to sign for the Products.
• Missed Deliveries
  In the event that no one is available to receive the delivery, we will leave a notification via phone or email and will attempt to reschedule the delivery. We reserve the right to charge a re-delivery fee depending on your location and the circumstances of the missed delivery.
• Product Quality and Returns
  We are not liable for any deterioration in the quality of the Products resulting from missed deliveries or delays. If you receive Products that are damaged, defective, or in incorrect quantities, please notify us within 5 working days of receipt. Requests for refunds or replacements made after this period will not be processed.
• Refund Processing
  Verified refunds will be processed within 5 to 7 working days. Depending on the circumstances, refunds may be issued as a cash refund for the total amount paid or as a replacement of the same or a similar Product of equal value, at our discretion. We aim to ensure that all refunds are handled efficiently and to your satisfaction.
• Refund Requests
  To initiate a refund request, please contact us with all necessary details, including the reason for the return, the billing/invoice number from your digital receipt, and any other relevant information related to the sale and purchase. This will help us process your request promptly and accurately.

Online Banking
Upon readiness of your order for payment, we will contact you with instructions on how to proceed. Payment can be made via various online methods, including e-payment systems and other electronic transfer options.

Available Payment Methods
Currently, we accept only online banking fund transfers for payments during the 'Checkout' process on www.bake123online.com.my. This includes cash transfers via online banking services such as Maybank2U, CIMB Clicks, and similar platforms.

Payment Confirmation
Once your payment is successfully processed, a digital receipt will be sent to the email address provided during the checkout process. Please ensure that the email address is accurate to receive the payment confirmation promptly.

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. To the fullest extent permitted by law, www.bake123online.com.my and its suppliers, content providers, and advertisers expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity. We shall not be liable for any damages whatsoever, including but not limited to:

• Direct, indirect, special, consequential, punitive, or incidental damages;
• Loss of use, profits, data, or other intangibles;
• Damage to goodwill or reputation;
• Cost of procurement of substitute goods and services;
• Arising out of or related to the use, inability to use, performance, or failures of this Website or the Linked Sites and any materials posted thereon.

These exclusions apply irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise. This does not affect www.bake123online.com.my’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

www.bake123online.com.my makes no representations or warranties regarding the satisfactory quality, merchantability, or fitness for purpose of the Products. In any event, you shall not look to www.bake123online.com.my for any warranty or representations beyond those provided by the manufacturer. Utilization of any warranty given by the manufacturer of the Products shall be governed by applicable law.

www.bake123online.com.my shall not be responsible for any delay or failure to perform any of its obligations if the event is caused by circumstances beyond its reasonable control or otherwise unavoidable ("Force Majeure").

In respect of each event or series of connected events which may give rise to any claims, www.bake123online.com.my’s total liability shall not exceed:

• The registration account fee of www.bake123online.com.my, if any;
• The value of the Products giving rise to the claims.

All copyrights, trademarks, and other intellectual property rights in all content, materials, concepts, and graphics supplied as part of this website shall remain at all times the property of www.bake123online.com.my, our suppliers, or other third-party content providers, as applicable. This includes, but is not limited to, text, images, logos, and other materials displayed on the Website.

You are strictly prohibited from using, reproducing, or distributing any of these materials in any way without the prior written approval of www.bake123online.com.my and/or the relevant third-party proprietor(s). Unauthorized use of any intellectual property contained on this Website may result in legal action and penalties.

For any inquiries regarding the use of our intellectual property or to request permission for usage, please contact us at info@bake123online.com.my.

Contact Us

If you have any inquiries, complaints, or suggestions, please feel free to reach out to our Customer Service department. You can chat with us via the chat window located at the bottom right-hand corner of your screen.

Our online Customer Service is available during office hours, which are Monday through Friday from 9:00 AM to 5:00 PM (GMT +8), excluding public holidays and weekends in Malaysia.

We strive to respond to all inquiries and concerns promptly during these hours. For urgent matters or if you require immediate assistance outside of our operating hours, please leave a message, and we will get back to you as soon as possible.